Enterprise Merchant Success Manager

Job Summary

Serving as a strategic advisor to larger merchant relationships, the full-time remote Enterprise Merchant Success Manager will focus on optimizing partnerships, ensuring revenue retention, and driving product adoption through effective account management and cross-functional collaboration.

Key responsibilities

• Manage revenue retention and expansion goals, developing strategic account plans and maintaining accurate forecasts throughout the merchant lifecycle
• Lead quarterly business reviews and engage in proactive communications to strengthen relationships and increase product usage among enterprise accounts
• Orchestrate cross-functional collaboration to address complex merchant needs and represent recurring themes to product and leadership teams

Required qualifications

• Over 3 years of customer success or account management experience within B2B SaaS, preferably in the ecommerce sector
• Proven track record of managing enterprise accounts and successfully overseeing the renewal process
• Strong proficiency in data analysis and the ability to translate insights into compelling value stories for customers
• Experience leading cross-functional initiatives without direct authority, demonstrating clarity and accountability
• Ability to effectively communicate and build relationships with senior stakeholders and operational teams