Enterprise Onboarding Consultant

Job Summary

As an Enterprise Onboarding Consultant, the full-time remote position will manage the implementation experience for large, complex customers with 500+ locations, ensuring successful onboarding and adoption of services while maintaining strong project management and communication skills.

Key responsibilities

• Lead the end-to-end onboarding journey for enterprise customers, ensuring timely and successful implementation
• Oversee a portfolio of 50+ concurrent enterprise implementations, managing all project phases and aligning with customer goals
• Communicate progress and risks effectively to stakeholders, driving solutions and fostering cross-functional collaboration

Required qualifications

• 6+ years of experience in enterprise onboarding, implementation, or program management, preferably in SaaS or hospitality tech
• Proven track record managing complex, multi-location implementations from contract to rollout
• Demonstrated ability to influence cross-functional teams and drive measurable outcomes
• Strong project management skills with proficiency in tools like Salesforce, Asana, and Google Workspace
• Customer-focused mindset with a commitment to delivering an exceptional onboarding experience