Enterprise Onboarding Consultant

Job Summary

To implement successful membership plans for new enterprise customers, the full-time Enterprise Onboarding Consultant will collaborate with cross-functional teams, consult with decision-makers, and manage the onboarding process to ensure customer satisfaction, with a focus on driving product adoption and achieving set goals.

Key responsibilities

• Collaborate with account executives for successful customer handoff and consult on pricing and plan creation
• Build and execute strategic implementation plans while managing cross-functional team activities to meet deadlines
• Conduct technical training for stakeholders and monitor underperforming accounts to provide guidance for success

Required qualifications

• Minimum of 4 years of experience in enterprise customer implementation or customer success in a SaaS company
• Proven track record of onboarding large enterprise accounts and managing customer-facing projects
• Experience consulting with director-level and above customers
• Advanced knowledge of CRM tools, preferably Salesforce
• Bachelor's degree in any field