Enterprise Renewals Manager

Job Summary

Responsible for retaining clients in their assigned book of business, the full-time remote Enterprise Renewals Manager will manage the customer renewal process, ensuring timely contract renewals while identifying upsell and downsell opportunities.

Key responsibilities

• Manage all assigned customer renewals, ensuring contracts are renewed smoothly and on time
• Proactively engage customers regarding renewal terms and identify opportunities for upselling or resizing
• Address and resolve customer concerns related to renewals, focusing on customer retention

Required qualifications

• Experience in account management, customer success, or a similar field
• Familiarity with CRM systems like Salesforce
• Strong communication and negotiation skills