Enterprise Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Enterprise.

Key Responsibilities:

• Design success for a portfolio of enterprise and strategic customers throughout their lifecycle
• Lead strategic conversations with customers to align our platform as a solution to their business challenges and goals
• Manage the gross and net retention of your portfolio; including forecasting and collaborating with regional account teams

Required Qualifications:

• Bachelor's degree
• 5+ years of experience supporting B2B customers in a SaaS organization as a customer success manager or similar role
• Knowledge of Third Party Risk Management programs and cybersecurity domain experience
• Experience working with C-level Executives
• Proven success in new customer kickoffs, renewals, and expanding annual recurring revenue (ARR)