Enterprise Support Engineer

Job Summary

A company is looking for an Enterprise Support Engineer to provide technical support and optimize CI/CD processes for customers.

Key Responsibilities

• Handle technical support requests and advise customers on best practices
• Become a subject-matter expert on CI/CD optimization and build tools
• Identify product gaps and assist customers in migrating to the platform

Required Qualifications

• Available to work Pacific Time hours and participate in public holiday rotation
• Technical experience in a DevOps consulting or similar customer-facing role
• Working knowledge of CI/CD platforms, such as GitHub Actions
• Familiarity with Docker and Dockerfile optimization
• Understanding of major cloud platforms like AWS, Azure, or GCP