Enterprise Support Engineer

Job Summary

A company is looking for an Enterprise Support Engineer.

Key Responsibilities

• Advise and handle support requests from enterprise customers on the platform
• Serve as a customer-facing subject-matter expert for enterprise customers
• Identify product gaps and collaborate with various teams to prioritize and escalate issues

Required Qualifications

• Experience supporting production databases and applications, preferably at scale
• Experience with database internals and performance tuning, specifically for PostgreSQL and MySQL
• Working knowledge of Kubernetes
• Strong ability to communicate directly with customers
• Knowledge of common application deployment platforms and frameworks (e.g., Python, Go, Node, PHP)