Enterprise Support Engineer

Job Summary

A company is looking for an Enterprise Support Engineer to join their Customer Care department.

Key Responsibilities

• Partner with clients to optimize the use of products and services through technical knowledge
• Act as a trusted advisor, ensuring customer recommendations are communicated effectively
• Perform troubleshooting, debugging, and testing to identify and resolve customer issues

Required Qualifications

• 5+ years of experience in networking protocols and debugging network issues
• Strong knowledge of DNS, DHCP, Linux, and common protocols/services (FTP, TFTP, NTP, SNMP, syslog)
• Experience managing customers in an enterprise environment
• Proactive self-starter with a passion for continuous improvement
• Ability to prioritize and manage multiple projects efficiently