Enterprise Support Engineer
Job Summary
Supporting West Coast business hours, the full-time Enterprise Support Engineer will serve as the technical anchor for critical customers, managing technical resolutions, analyzing logs, and collaborating with Account Managers and Software Engineers to ensure a stable infrastructure for AI applications.
Key responsibilities
- Own the technical resolution for inbound enterprise inquiries and incidents, acting as the first line of defense for code-level debugging
- Analyze logs and API usage patterns to identify error origins and isolate reported bugs through minimal reproduction scripts
- Provide clear updates during service disruptions and convert investigations into public documentation and internal troubleshooting playbooks
Required qualifications
- 3-5+ years of experience in an external-facing support role within a B2B SaaS or API-first environment
- Deep familiarity with RESTful APIs, HTTP status codes, and authentication methods
- Ability to read, interpret, and debug code in at least one common programming language (e.g., Python, TypeScript)
- Experience querying logging and monitoring platforms to trace request lifecycles
- Basic proficiency with SQL or similar query languages for investigations
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,189 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
