Enterprise Support Specialist
Job Summary
A company is looking for an Enterprise Support Specialist to provide innovative support to merchants.
Key Responsibilities:
- Deliver exceptional support to merchants via chat, messaging, and phone
- Collaborate with peers to share learnings and solutions, enhancing team expertise
- Leverage AI tools to improve problem-solving and refine help documentation
Qualifications:
- Experience in technical customer support or engineering-adjacent support in high-stakes environments
- Proven track record of managing complex issues with executive visibility
- Strong technical troubleshooting abilities and experience with AI tools
- Ability to mentor and coach peers
- Flexibility for varied scheduling to support merchants around the clock
COMPLETE JOB DESCRIPTION
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