Enterprise Support Specialist

Job Summary

A company is looking for an Enterprise Support Specialist to assist enterprise customers with technical challenges related to software products.

Key Responsibilities

• Answer calls and emails from Enterprise customers, taking ownership of technical issues from initial report to resolution
• Set up test environments to verify software bugs and create support documentation for internal and customer use
• Communicate effectively between customers and Engineering, participating in on-call rotation to support global SLAs

Required Qualifications

• 3-5 years of technical support experience
• Advanced troubleshooting skills with knowledge of Windows OS, SaaS platforms, and cloud services
• Project management skills to prioritize support cases and customer calls
• Solid understanding of Microsoft Windows operating systems and experience with Microsoft Entra ID or OKTA
• Experience with PDF software and familiarity with architectural or structural programs like AutoCAD or Revit is a plus