Enterprise Support Specialist
Job Summary
A company is looking for an Enterprise Support Specialist to provide overnight support to merchants.
Key Responsibilities:
- Deliver exceptional, executive-level support to merchants via chat, messaging, and phone
- Collaborate with peers to share learnings, best practices, and solutions
- Master technical systems and leverage AI tools to enhance problem-solving
Required Qualifications:
- Experience in premium support offerings or technical customer support in high-stakes environments
- Documented track record of owning complex issues with executive visibility
- Proven ability to learn technical skills and troubleshoot effectively
- Experience mentoring or coaching peers
- Familiarity with web fundamentals, API concepts, and front-end basics is an asset
COMPLETE JOB DESCRIPTION
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