Enterprise Support Specialist

Location: Remote

Compensation: Hourly

Reviewed: Thu, Apr 30, 2026

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for an Enterprise Support Specialist.

Key Responsibilities

Develop expertise in Figma's products and customer journeys to diagnose inquiries
Interact with customers daily, managing cases from start to resolution
Act as the voice of the customer, capturing gaps and advocating for improvements

Required Qualifications

3+ years of experience in a Support environment for a technical SaaS product, ideally with Enterprise customers
Experience with system administration for large end-user communities or complex implementations
Ability to evaluate business impact of technical issues for cross-functional alignment
Consultative communication skills, able to tailor messages for different audiences
Experience troubleshooting SAML/SSO and SCIM configurations is a plus

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