Enterprise Support Specialist

Job Summary

Delivering exceptional support to merchants, the full-time remote Enterprise Support Specialist will manage complex inquiries, leverage AI tools for problem-solving, and collaborate with peers to enhance team expertise.

Key responsibilities:

• Provide executive-level support to merchants via chat, messaging, and phone
• Collaborate with team members to share insights and improve collective knowledge
• Master technical systems and translate complex concepts into clear guidance

Required qualifications:

• Experience in premium support, technical customer support, or technical account management in high-stakes environments
• Proven track record of managing complex issues with executive visibility
• Strong technical troubleshooting abilities and familiarity with AI tools
• Excellent executive communication skills with adaptability to different audiences
• Understanding of web fundamentals, API concepts, and front-end basics is an asset