Enterprise Technical Account Manager
Job Summary
Serving as the primary technical advisor for premium Oracle Cloud Infrastructure (OCI) customers, the full-time remote Enterprise Technical Account Manager will manage onboarding, provide expert technical guidance, and ensure proactive customer success while delivering a white-glove support experience.
Key responsibilities
- Provide expert troubleshooting and manage critical technical incidents for premium OCI customers
- Lead technical onboarding and validate production readiness for new premium customers
- Conduct operational health reviews and identify optimization opportunities to enhance customer success
Required qualifications
- 5+ years of experience supporting enterprise cloud infrastructure
- Experience administering Oracle Cloud Infrastructure (OCI), AWS, Azure, or Google Cloud
- Strong understanding of virtual networking, Linux administration, and backup/disaster recovery
- Experience managing customer-facing technical escalations
- OCI Architect or OCI Professional certification preferred
COMPLETE JOB DESCRIPTION
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