Enterprise Technical Account Manager
Job Summary
Owning the full customer lifecycle for enterprise accounts, the full-time Enterprise Technical Account Manager will serve as the primary technical contact, managing deployment, operationalization, and account expansion while working remotely.
Key responsibilities
- Manage the end-to-end customer lifecycle from deployment kickoff through go-live and ongoing operations
- Build deep relationships with security leadership and engineering teams as the primary technical contact
- Identify and drive account expansion opportunities to grow annual recurring revenue (ARR) and improve net revenue retention
Required qualifications
- Domain expertise in vulnerability management, including CVE workflows and remediation processes
- 3+ years in a technical, customer-facing role such as Technical Account Manager or Solutions Engineer
- Strong technical acumen with familiarity in cloud environments and API integrations
- Proven ability to communicate effectively and build rapport with various stakeholders
- Ownership mindset across the full account lifecycle, focusing on adoption and growth
Complete Job Description
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