Enterprise Technical Success Director
Job Summary
Leading the Enterprise segment TSM organization, the full-time salaried Enterprise Technical Success Director will manage a team of Managers to ensure segment performance, develop leadership capabilities, and engage with high-stakes customer accounts in a remote environment.
Key responsibilities
- Own the Enterprise segment's NRR and GRR performance, maintaining a real-time view of segment health and conducting account reviews
- Develop and coach 3-5 Managers in Technical Success, focusing on performance management and leadership growth
- Engage directly with high-ARR or high-risk accounts, participating in executive escalations and strategic renewal conversations
Required qualifications
- 8+ years in post-sales customer-facing roles, with at least 3 years in a people management position
- Demonstrated experience leading Managers, with a preference for second-line leadership experience
- Strong commercial instincts with the ability to identify risks and develop recovery strategies
- Proven executive presence, comfortable in VP and C-suite level interactions
- Background in UCaaS or CCaaS industries is strongly preferred
Complete Job Description
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