Enterprise Technical Support Specialist
Job Summary
A company is looking for a Technical Support Specialist to provide expert assistance to enterprise customers.
Key Responsibilities
- Provide expert troubleshooting and guidance on technical issues across multiple channels
- Document customer interactions and technical issues in Salesforce, tracking trends for improvements
- Contribute to the knowledge base by creating and updating resources based on customer interactions
Required Qualifications
- Experience in an enterprise-focused technical support role within a B2B tech environment
- Familiarity with tools such as Salesforce, Confluence, G Suite, and enterprise-level technology
- Strong understanding of concepts like relational databases and REST APIs
- Experience with Airtable, either personally or professionally
- Analytical skills and technical aptitude to solve complex problems
COMPLETE JOB DESCRIPTION
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Company Overview
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