Entry Level Customer Service Representative

Job Summary

A company is looking for an Entry Level Customer Service Representative.

Key Responsibilities

• Engage callers in friendly conversation while accurately collecting and inputting lead information
• Follow account-specific instructions for scripted verbiage, appointment scheduling, and call dispatch procedures
• Manage and record call outcomes appropriately while maintaining call control and providing exceptional customer service

Required Qualifications

• 1+ years of experience in a customer-facing role
• Ability to type 30 wpm with 94% accuracy
• Fluency in reading, writing, and speaking English
• Experience managing both inbound and outbound calls
• Willingness to undergo and pass a criminal background check