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Entry Level Data NOC Technician
Job Summary
A company is looking for a Tier One Technician (Data NOC) entry-level.
Key Responsibilities:
- Monitor automated probes, trouble tickets, and customer networks for issues
- Coordinate with on-site technicians and escalate issues to Tier 2 Technicians as needed
- Document job status and ensure timely handling of tickets and jobs
Required Qualifications, Training, and Education:
- High School diploma; Associate's degree preferred
- One year of IT or customer support experience
- Working knowledge of basic networking technologies and tools
- Able to multitask and work both independently and as part of a team
- Ability to follow defined processes and escalate issues appropriately
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COMPLETE JOB DESCRIPTION
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