Entry Level IT Process Analyst

Job Summary

A company is looking for an Associate IT Process Analyst.

Key Responsibilities

• Perform routine support tasks for ITSM processes including Incident, Service Request, Configuration, Change, and Problem Management
• Assist with Change Management activities such as verifying documentation, scheduling changes, and preparing materials for meetings
• Update and maintain ITSM documentation, run standard reports, and support operational meetings

Required Qualifications

• Basic understanding of IT operations or IT support concepts
• Basic experience using ticketing or workflow tools
• Proficient with Microsoft Office tools (Outlook, Excel, Word)
• Comfortable performing process-driven tasks
• Ability to manage multiple tasks in a fast-paced support environment