Entry-Level IT Support Analyst

Job Summary

A company is looking for a Support Analyst Level 1 in Tech Ops & Finance.

Key Responsibilities

• Provide first-contact technical support for IT incidents and requests via multiple channels
• Perform initial triage, basic troubleshooting, and document all interactions in the service desk ticketing system
• Assist and train peers and end users on application functions while maintaining knowledge of banking regulations

Required Qualifications, Training, and Education

• High school diploma required; Associate degree in a technology discipline preferred
• Basic knowledge of Windows Operating Systems and Microsoft 365 applications
• Basic understanding of Citrix environment, Active Directory, and network fundamentals
• IT support experience in a corporate environment preferred
• CompTIA A+ or equivalent entry-level certification preferred