Entry-Level IT Support Analyst

Job Summary

Providing essential support for endpoint technology, the full-time Entry-Level IT Support Analyst will resolve incoming support requests related to device encryption, identity management, and audio-visual technology, primarily through phone calls, while working remotely.

Key responsibilities

• Resolve support requests involving device encryption, account access, and Unified Communications issues
• Document ticket information and follow up with customers as necessary
• Collaborate with colleagues to maintain and develop the knowledge base for IT support

Required qualifications

• An Associate's degree in computer science or a related field; OR
• Two years of computer support experience; OR
• An equivalent combination of training and/or experience