Entry Level IT Support Technician

Job Summary

A company is looking for a L1 IT Support Technician (Remote, Contract).

Key Responsibilities:

• Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues
• Log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution
• Collaborate with various teams to improve IT Support service delivery and maintain user satisfaction

Qualifications:

• Minimum 2-3 years of experience in remote IT support or a similar role
• Proficient in the administration of Windows 10/11 and macOS environments
• Strong experience in managing Microsoft (Office) 365 services and Google Workspace
• Hands-on experience with Entra ID (former Azure Active Directory)
• Familiarity with the ITIL framework and foundational understanding of networking concepts