Entry Level NOC Technician

Job Summary

A company is looking for a Tier One Technician (Voice NOC) entry level.

Key Responsibilities

• Monitor network devices and troubleshoot issues related to VOIP and telephony services
• Coordinate with on-site technicians and carriers to resolve service troubles and manage trouble tickets
• Communicate effectively with customers and document all job status updates

Required Qualifications

• High school diploma; a college degree in a technical discipline or relevant work experience is preferred
• Knowledge of basic networking technologies, including OSI Model, TCP/IP, and VOIP
• Relevant certifications in networking or telephony are a plus
• Able to work at least one weekend day each week
• Ability to multitask and follow defined processes accurately