Entry Level NOC Technician

Job Summary

Providing industry-leading customer service in a fast-paced network control center environment, the full-time Entry Level NOC Technician will respond to inquiries, monitor tickets and alerts, and escalate issues while supporting Layer 1 products and services.

Key responsibilities

• Respond to internal and external stakeholder inquiries through various communication channels
• Monitor and manage tickets, alerts, and general customer inquiries, escalating unresolved issues as necessary
• Document customer issues, communicate their urgency, and provide updates directly to customers

Required qualifications

• High School Diploma required
• 0-1 years of experience in troubleshooting and maintaining SONET and DWDM networks
• 0-1 years of customer service experience, preferably in a NOC environment
• Knowledge of Ciena, Infinera, Nokia, Cisco, and Fujitsu SONET and DWDM equipment preferred
• Familiarity with G-Suite applications and ability to navigate multiple computer systems simultaneously