Epic Business Systems Analyst

Job Summary

Working remotely, the full-time Epic Business Systems Analyst will manage inbound customer calls and service requests related to the Epic EHR suite, ensuring timely resolution of incidents and contributing to knowledge base improvements.

Key responsibilities

• Respond to client incidents and service requests for Epic EHR components, including workflow issues and user access concerns
• Proactively manage incidents and requests to meet established Service Level Agreements (SLAs)
• Analyze closed incidents to identify trends and enhance service delivery, while mentoring service desk staff

Required qualifications

• 1-3 years of clinical care delivery experience
• 1-3 years of experience supporting Epic, including implementation or operational support
• Epic Certification or proficiency in one or more Epic modules
• Strong experience with Epic clinical workflows and functionality
• Demonstrated commitment to a service-oriented mindset when working with clinicians and end users