Epic Certified Business Systems Analyst

Job Summary

Epic Certified Business Systems Analyst is a fully remote position responsible for managing inbound customer calls and resolving service requests related to the Epic EHR suite within a 24/7 call center environment.

Key Responsibilities

• Respond to client incidents and service requests regarding Epic EHR clinical components
• Proactively manage incidents and requests to ensure timely resolution and adherence to SLAs
• Provide mentorship to service desk staff and contribute to the development of support documentation

Required Qualifications

• Epic Certification or proficiency in one or more Epic modules
• Minimum of 5 years of clinical care delivery experience
• Minimum of 5 years of experience supporting Epic, including implementation and operational support
• Minimum 1 year of customer service experience in healthcare systems
• Prior team leadership or mentoring experience