Epic Certified Patient Access Analyst
Job Summary
To enhance patient access and contact center workflows, the remote contract Epic Certified Patient Access & Contact Center Analyst will analyze, design, and optimize Epic applications including Cadence, MyChart, and Cheers, while supporting Talkdesk or Genesys technologies.
Key Responsibilities
- Analyze, design, build, test, implement, and optimize Epic patient access and patient engagement workflows
- Evaluate contact center workflows involving Talkdesk or Genesys and identify opportunities for improvement
- Partner with various teams to gather and document business requirements and translate them into functional specifications
Required Qualifications
- Active Epic certification in at least one of the following: Cadence, MyChart, or Cheers
- Hands-on experience with Talkdesk or Genesys in a healthcare contact center or patient access environment
- Experience supporting Epic patient access, scheduling, and call center workflows
- Demonstrated experience with Epic application build, configuration, and testing
- Strong understanding of healthcare scheduling and patient access workflows
Complete Job Description
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