Epic Client Services Manager

Job Summary

A company is looking for a Client Services Manager with Epic experience.

Key Responsibilities

• Manage client relationships to ensure satisfaction, retention, and service delivery
• Oversee Epic system support, including upgrades and troubleshooting
• Lead and mentor a team of Epic Analysts while analyzing support performance data

Required Qualifications

• Experience with Epic systems and modules such as Ambulatory, Inpatient, or Revenue Cycle
• Proven ability to address client inquiries and service requests professionally
• Experience in preparing and leading business reviews for performance evaluation
• Ability to collaborate with internal teams for seamless support
• Experience in managing service quality and meeting service level targets