Epic Clinical Application Support

Job Summary

To support inpatient workflows and hospital operations, the remote Epic Application Support will manage day-to-day support operations, provide expert assistance in Epic clinical applications, and coordinate with stakeholders to enhance system performance.

Key responsibilities

• Provide expert support and build expertise in Epic inpatient clinical applications, including Inpatient Orders and Bugsy
• Manage day-to-day support operations, ensuring seamless clinical workflows and system performance
• Coordinate with client stakeholders and offshore teams to deliver timely solutions and enhancements

Required qualifications

• Minimum of 4 years of Epic application support and build experience, with hands-on expertise in inpatient clinical applications
• Current Epic Clinical certification(s) relevant to inpatient applications; certifications must be maintained
• At least 4 years of experience managing support operations, client communication, and offshore team coordination in healthcare IT
• Healthcare industry experience is strongly preferred to understand clinical workflows and hospital operations
• Strong technical skills combined with knowledge of clinical and business contexts to support patient care environments