Epic Patient Experience Consultant

Job Summary

A company is looking for a Business Process Consultant, Epic Patient Experience.

Key Responsibilities

• Analyze and design patient-facing workflows to enhance overall patient experience
• Drive adoption of digital engagement tools and implement strategies for patient follow-up care
• Collaborate with stakeholders to align Epic tools with organizational engagement goals and optimize reporting efforts

Required Qualifications

• 5+ years in a patient experience leadership role
• Epic certification and hands-on experience with MyChart and Cheers
• In-depth understanding of patient engagement strategies and digital self-service tools
• Strong project management skills
• Ability to bridge technical configuration with operational needs