Epic Support Analyst

Job Summary

A company is looking for an Epic Managed Services Support Analyst.

Key Responsibilities

• Provide Tier 2 support for Epic ClinDoc, Orders, Stork, and ASAP
• Troubleshoot incidents and service requests while adhering to SLAs and ITIL best practices
• Collaborate with clinical leadership to optimize workflows and perform system configuration in Epic applications

Required Qualifications

• Bachelor's degree in Information Systems, Healthcare, Nursing, or a related field, or equivalent experience
• 3+ years of Epic application support experience, specifically with ClinDoc, Orders, Stork, and ASAP
• Strong understanding of clinical workflows in inpatient, ED, and obstetrics settings
• Epic ClinDoc, Orders, Stork, and/or ASAP certification(s) preferred
• Experience working in a 24x7 support model with SLAs and ITIL processes preferred