Epic Support Analyst

Job Summary

Providing remote end-user support for Epic and other clinical applications, the full-time EHR Application Support Analyst will follow procedures to resolve application issues, monitor service delivery metrics, and assist with incident resolution in a schedule that includes Sunday, Monday, Thursday, and Friday from 6:00 a.m. to 4:30 p.m.

Key responsibilities

• Identifies and resolves application issues using management software and tools to collect performance statistics
• Conducts first-line investigations to gather information for incident resolution and allocates incidents appropriately
• Monitors service delivery performance metrics and assists in implementing preventative measures for identified problems

Required qualifications

• High School Diploma or GED
• 2-5 years of relevant experience
• Ability to obtain Epic or applicable certifications within 6 months of hire
• Experience in customer service or call center environments preferred
• Familiarity with clinical applications and software support is advantageous