Epic Technical Support Analyst

Job Summary

A company is looking for an Epic Technical Support Analyst - Remote.

Key Responsibilities:

• Install, configure, migrate, and manage Epic Client Infrastructure on a virtualized delivery platform
• Administer and maintain Windows Server environments and manage Active Directory and Group Policies
• Troubleshoot Epic-related issues and provide exceptional customer service to clinical and technical stakeholders

Required Qualifications:

• Epic ECSA Certification (Client Systems Administrator)
• 5+ years of experience in healthcare IT or enterprise systems administration
• Demonstrated ability to manage support tickets and monitor ticket queues
• Willingness to participate in on-call rotations
• Experience with system monitoring tools such as WhatsUpGold and SystemPulse (preferred)