Epic Technical Support Specialist

Job Summary

Providing advanced technical support, the full-time Epic Technical Support Specialist will troubleshoot complex issues, support deployments, and maintain the reliability of Epic systems while working remotely from anywhere in the U.S.

Key Responsibilities

• Provide advanced troubleshooting and technical support for Epic systems and related technologies
• Participate in and support Epic-related IT projects, ensuring timely completion of assigned tasks
• Create and maintain system documentation, support procedures, and application configurations

Required Qualifications

• 7+ years of experience in an IT-related role or a bachelor's degree in a computer-related field (or equivalent experience)
• Minimum 7+ years of experience providing technical IT support, preferably in healthcare environments
• Strong experience with IT Help Desk frameworks and service delivery models
• Experience supporting Epic applications and third-party Epic integrations
• Knowledge of Multi-Factor Authentication (MFA) and One-Time Passcode (OTP) systems