Epic Willow Analyst

Job Summary

Supporting a growing portfolio of clients, the full-time Epic Willow Analyst will provide high-quality application support, optimization, and ongoing maintenance for Willow Inpatient and Ambulatory workflows in a remote, collaborative environment.

Key responsibilities

• Support the strategic direction and execution of client work related to Epic Willow, ensuring strong coordination between internal teams and client stakeholders
• Provide advanced application support to improve system performance, workflow efficiency, and end-user experience
• Troubleshoot complex issues, perform root cause analysis, and recommend solutions that enhance system stability and clinical usability

Required qualifications

• Epic Willow Inpatient or Willow Ambulatory certification (required)
• 3-5+ years of hands-on Epic application experience, including build, support, or optimization
• Strong understanding of medication workflows, pharmacy operations, and clinical integration points
• Experience supporting ticket maintenance, break fix, upgrades, and workflow optimization
• Familiarity with ITIL processes and structured support methodologies