EP&R Account Manager

Job Summary

Supporting contractor organizations, the full-time remote EP&R Account Manager will serve as the primary contact for users of Itron's EP&R platforms, focusing on customer success, onboarding, and training to enhance operational readiness during emergency response events.

Key responsibilities

• Build and maintain trust-based relationships with contractor accounts, ensuring clear communication and positive customer experiences
• Become a subject matter expert in Storm Manager, providing tailored onboarding and training to drive user adoption and value realization
• Support implementations and expansions by preparing contractors for new workflows and troubleshooting user challenges during active storm events

Required qualifications

• Minimum 3 years of experience in customer support, account support, customer success, or account management roles
• Demonstrated ability to build and sustain relationships across diverse stakeholders
• Proven ability to learn new software quickly and adapt to changing priorities
• Strong analytical and critical-thinking skills with a focus on practical improvements
• Willingness to participate in storm-event coverage shifts as needed