ePrescribing Support Specialist

Job Summary

A company is looking for an ePrescribing Network Support Services Specialist who will ensure the reliability and performance of the ePrescribing network.

Key Responsibilities

• Monitor network operations and maintain customer connections, ensuring successful delivery of digital prescriptions
• Conduct quality assurance checks, resolve issues, and provide Tier 1 technical support to users
• Manage customer onboarding, facilitate meetings, and maintain documentation and training materials

Required Qualifications

• Associate's degree or equivalent work experience
• At least 2 years of experience in customer-facing support for healthcare technology software
• Hands-on experience with SQL databases and proficiency in Microsoft Office Suite
• Experience with Salesforce or similar CRM platforms for case management
• Familiarity with NCPDP ePrescribing and SCRIPT standards