ePrescribing Support Specialist

Job Summary

A company is looking for an ePrescribing Network Support Services Specialist to ensure the reliability of its ePrescribing network.

Key Responsibilities

• Monitor network performance and manage alerts to ensure reliable delivery of digital prescriptions
• Provide Tier 1 technical support and manage customer onboarding and case management
• Drive reporting and continuous improvement by identifying issues and collaborating with internal teams

Required Qualifications

• Associate's degree
• At least 2 years of experience in customer-facing support for healthcare technology software
• Familiarity with NCPDP ePrescribing and SCRIPT standards
• Hands-on experience with SQL databases and proficiency in Microsoft Office Suite
• Experience using Salesforce or similar CRM for case management