ERP Application Support Manager
Job Summary
Leading a team of Application Support Engineers, the full-time Manager, ERP Application Support (Distribution) will provide advanced technical support to customers and oversee daily operations while fostering a positive team culture in a remote environment.
Key Responsibilities
- Lead, coach, and develop a high-performing team of Application Support Engineers to ensure exceptional customer service
- Provide advanced technical support for complex customer issues and serve as an escalation point for challenging cases
- Analyze support processes and implement improvements to enhance operational efficiency and customer outcomes
Required Qualifications
- Bachelor's degree in Information Technology, Management Information Systems, Business Administration, Computer Science, or a related field
- 5+ years of experience with ERP or enterprise business software solutions in Manufacturing, Supply Chain, or Distribution industries
- 3+ years of people management experience in technical support or related teams
- Strong analytical and troubleshooting skills with the ability to prioritize competing demands
- Proven leadership, coaching, and conflict-resolution capabilities
Complete Job Description
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