Escalation Analyst

Job Summary

A company is looking for an Escalation Specialist for a contract position that is fully remote.

Key Responsibilities

• Provide timely and accurate responses to escalations, demonstrating urgency
• Assist in developing FAQs and identify opportunities to reduce escalations
• Research complex claims inquiries and communicate findings with relevant teams

Required Qualifications

• Minimum of 1 year of experience in a Customer Service Coordinator or related role
• Experience with MS Office Suite, particularly Word, Excel, and Outlook
• Ability to work independently without close supervision
• Strong understanding of legal documents such as court orders and settlement agreements preferred