Escalation Engineer

Job Summary

A company is looking for an Escalation Engineer to provide technical support and solutions for customer issues.

Key Responsibilities

• Maintain technology deployments and manage support cases for customers
• Analyze customer systems and configurations to recommend solutions for defects
• Provide technical product support and updates to documentation while mentoring team members

Required Qualifications

• Experience as a Technical Support Engineer with case management and call resolution
• Expertise with Windows and Linux Operating Systems; knowledge of public cloud infrastructure is a plus
• Must be a US Citizen
• Enthusiastic self-starter with a commitment to learning and customer empathy
• Experience with modern programming languages and cloud certifications is advantageous