Escalation Engineer

Job Summary

A company is looking for an Escalation Engineer to provide technical support and solutions to clients.

Key Responsibilities

• Maintain technology deployments and manage support cases for customers
• Analyze customer systems, recommend solutions, and provide updates on case status
• Collaborate with internal teams and assist in mentoring team members

Required Qualifications

• Experience as a Technical Support Engineer with case management expertise
• Proficiency in Windows and Linux Operating Systems; knowledge of AIX and Solaris is a plus
• Familiarity with public cloud infrastructure and services
• Commitment to learning new technologies and providing client-centric solutions
• Experience with modern programming languages and cloud certifications is a bonus