Escalation Engineer

Job Summary

A company is looking for an Escalation Engineer- US.

Key Responsibilities

• Troubleshoot, debug, analyze logs, and provide solutions for technical issues
• Collaborate with engineering teams to propose fixes or workarounds for critical customer problems
• Build automation to enhance productivity and take ownership of escalations

Required Qualifications

• At least 5 years of experience in a similar role (Escalation Engineer, Professional Services Engineer, or Technical Support Engineer)
• Strong technical experience in Software and System Engineering with debugging skills
• Hands-on experience with networking protocols and Linux Administration
• Experience with cloud platforms (e.g., AWS, GCP, Azure) and container orchestration frameworks
• Automation/programming experience, preferably with a background in Software Engineering