Escalation Engineer

Job Summary

To provide enhanced technical support solutions, the full-time remote Escalation Engineer will analyze, diagnose, and debug complex customer issues while creating and implementing patches and fixes for ControlUp products.

Key responsibilities:

• Provide expert-level technical support for ControlUp products
• Analyze, diagnose, and debug complex customer issues, driving escalations toward resolution
• Create and implement patches, fixes, and diagnostic tools while collaborating with internal teams

Required qualifications:

• At least 2 years of hands-on full-stack experience with strong backend skills in .NET
• Experience with web services, WCF, and IIS
• Strong troubleshooting skills in multi-threaded environments
• Ability to work under pressure and adapt quickly to new technologies
• Proactive and reliable team player with great interpersonal skills