Escalation Expert

Job Summary

A company is looking for an Escalation Expert to join the CTO team.

Key Responsibilities

• Take ownership of complex customer technical problems, performing deep-dive troubleshooting and analysis
• Proactively identify potential escalations and advocate for customers to influence product and engineering roadmaps
• Author and publish technical troubleshooting content for internal and external use

Required Qualifications

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent experience
• 7+ years of hands-on technical experience in a senior customer-facing role
• 3+ years of in-depth experience with a major cloud platform
• Proven experience in reading, debugging, and writing code in at least one high-level programming language
• Proficiency with REST APIs or GraphQL, and command-line tools in Linux environments