Escalation Expert

Job Summary

An organization is seeking an Escalation Expert for their remote Customer Service team.

Key Responsibilities:

• Manage and resolve all escalated customer issues, serving as the customer's single point of contact
• Contribute to and enforce processes, training, and consequences based on customer escalation insights
• Deliver world-class customer experience, setting and achieving customer expectations through all points of contact

Required Qualifications:

• High school diploma or equivalent education; Bachelor's degree preferred
• 3+ years of relevant work experience, preferably with customer success, project management, or coordination experience
• History of working collaboratively and fostering a supportive environment
• Ability to work independently on multiple cases with minimal supervision in a fast-paced environment
• Strong proficiency with Google Suite, Excel, and PowerPoint, Salesforce knowledge preferred