Escalation Manager

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, May 08, 2026

This job expires in: 26 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for an Escalation Manager.

Key Responsibilities

Own high-severity escalations, including triage, containment, and customer updates
Lead escalation war rooms and deliver executive-ready status updates
Monitor escalated accounts for recurring issues and drive preventive actions

Required Qualifications

U.S. citizenship is required
10+ years of experience in SaaS related to escalation management or customer success
Strong executive presence and ability to communicate under pressure
Proven ability to lead cross-functional teams and deliver outcomes
Experience with support/engineering workflow tools like Zendesk and Jira

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

Apply

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...