Escalation Manager

Job Summary

A company is looking for an Escalation Manager.

Key Responsibilities

• Own and manage customer and project escalations end-to-end, ensuring timely progress and resolution
• Gather technical details and coordinate cross-functional resources to facilitate efficient engineering investigations
• Facilitate clear communication with stakeholders, managing escalation meetings and status updates

Required Qualifications

• Bachelor's degree
• 3+ years of project management experience
• Demonstrated effective leadership skills
• Ability to identify key issues through accurate problem triage
• Enhanced product knowledge of relevant products